Contact Us

Have a question? Please review our Frequently Asked Questions page, Blogs, and "see full product details" tabs. If your question remains unanswered please email us!

We are available Monday to Friday from 8:30am to 5pm (EST) to answer your inquires. 



Our website is full of resources that may answer your questions right away:

  • Our Help Center page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more! 
  • For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
  • Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care. 

If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you! 

Please allow 48 hours for a response - keeping in mind, we will not be responding during weekends or holidays.

 

info@kitras.com (For retail inquires: personal/ gifting)
orders@kitras.com (For wholesale inquires/ on behalf of a business)

 

1-800-439-6393 (Head Office: Wholesale & Online Retail)
1-519-843-6160 (Fergus Retail Store)

 

530 Dickson Drive
Fergus, Ontario
N1M 2W7

 

Monday to Friday 8:30am to 5:00pm (EST) (Office hours) 

If you wish to visit our Fergus retail store see Retail Showroom link below for those hours.