Our website is full of resources that may answer your questions right away:
- Our FAQ page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more!
- For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
- Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care.
If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you!
Please allow 48 hours for a response - keeping in mind, we will not be responding during weekends or holidays.
info@kitras.com (For retail inquires: personal/ gifting)
orders@kitras.com (For wholesale inquires/ on behalf of a business)
1-800-439-6393 (Head Office)
530 Dickson Drive
Fergus, Ontario
N1M 2W7
Monday to Friday 8:30am to 5:00pm (EST) (Office hours)
Additional Notes
Our office is not open to the public, but we are able to answer your questions and inquires through email or by phone.
If you are a local retail customer our retail store is temporarily closed. We are relocating back to our Fergus studio location. We hope to reopen around mid-May. Check the Retail Store page for updates.